Customer Service and Unheard of Turn Times!

At all Zion Industries facilities, customer service is a very large part of our success.  Recently at the Grand Ledge Michigan plant, a prospective customer contacted us regarding a super urgent part that was in need of Induction Heat Treat.  We had been in contact with this customer for a period of time with the goal of partnering with them on their Induction Heat Treat needs; so when they had an immediate need, they thought of us and made contact with us.

We were able to receive their part, develop the Induction Heat Treat process and complete the part with the parts leaving our facility within a 12 hour period.  This was greatly appreciated by the customer due to the urgency placed upon them by their customer.  This quick turn service started a partnership with this customer due to Zion’s responsiveness and ability to move quickly to take care of their needs.

Every job cannot be turned around in a twelve-hour period, however this scenario by far is not the only successful quick turn job we have completed within a very short period due to the turn time needed.  Zion Industries’ Grand Ledge plant prides itself on maintaining an above average industry turn time and on our responsiveness to our customer’s needs.  Our knowledge, years of experience and our “can do” attitude gives us a “step up” on our competition and truly creates a partnership with each of our customers.  All of our customers, no mater the size, are afforded the same care and concern regarding their specific needs.  The staff at the Zion Industries’ Grand Ledge Michigan facility truly feels that for them to be successful, they need their customer’s to be successful.

Mark Shoemaker
Zion Industries, Inc.
Plant Manager
Grand Ledge, MI